This Cookie Policy explains how Free Chat 24/7 Live and its affiliates, use cookies and similar technologies to recognize you when you visit our websites.It explains what these technologies are and why we use them, as well as your rights to control our use of them.

Cookies are small data files that are placed on your computer or mobile device when you visit a website or mobile app. Cookies are widely used to facilitate the interaction between users, websites and mobile apps, well as to provide reporting information.

Cookies set by the website or mobile appowners are called "first party cookies". Cookies set by parties other than the website or mobile app owner are called "third party cookies".

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website andapplications to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance .

the experience on our website and application. Third parties serve cookies through our website and applications for analytics and other purposes.

Essential cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas.

Who serves: Free Chat 24/7 Live

How to refuse: Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.

How to refuse: Because these cookies are strictly necessary to deliver the Websites to you, you cannot refuse them.

You can block or delete them by changing your browser settings however, as described below under the heading "How can I control cookies?"

Performance and functionality cookies:These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable.

Who serves:Free Chat 24/7 Live

How to refuse:To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?"

Analytics and customization cookies:These cookies collect information that is used either to help us understand how our websites are being used, how effective are marketing campaigns are, or how customize our website to meet your needs.

Who serves:Google Analytics

How to refuse: To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?" or got to Google Analytics to oput-out.

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Who serves: Google AdWords Conversion,Google Dynamic Remarketing .

How to refuse: To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?" or got to Google Analytics to oput-out.

Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

Who serves: Google AdWords Conversion,Google Dynamic Remarketing .

How to refuse: To refuse these cookies, please follow the instructions below under the heading "How can I control cookies?" .

Alternatively, please click on the relevant opt-out link below: Google AdWords Conversion ,Google Dynamic Remarketing.

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to a website and/or mobile app and/or platform. We may use other, similar technologies from time to time, like web beacons (sometimes called "tracking pixels" or "clear gifs"). These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Websites and/or App and/or platform. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Our websites and Appmay also use so-called "Flash Cookies to collect and store information about your use of our services, fraud prevention and for other site operations.

If you do not want Flash Cookies stored on your computer, you can adjust the settings of your Flash player to block Flash Cookies storage using the tools contained in the Website Storage Settings Panel . You can also control Flash Cookies by going to the Global Storage Settings Panel and following the instructions there .

Please note that setting the Flash Player to restrict or limit acceptance of Flash Cookies may reduce or impede the functionality of some Flash applications, .

including, potentially, Flash applications used in connection with our service and online content .

Third parties may serve cookies on your computer or mobile device to serve advertising through our website and App. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. This can be accomplished by them using cookies or web beacons to collect information about your visits to this and other websites and mobile apps in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these.

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above. .

You can also set your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our websites and App though your access to some functionality and areas may be restricted .

We may update this Cookie Policy from time to time. Please re-visit this Cookie Policy to stay informed about our use of cookies.

If you have any questions about our use of cookies or other technologies, please email us at cookies@freechat247live.com

This Policy sets out the privacy principles we follow with respect to transfers of personal data from the European Economic Area ("EEA") and Switzerland to the United States, including personal data we receive from individuals residing in the EEA or Switzerland who visit our web and mobile sites or apps and who use our service.

Free Chat 24/7 Live has certified adherence to and commits to apply the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland.

For more information about the Privacy Shield, see the US Department of Commerce's Privacy Shield website located at: https://www.privacyshield.gov .

To review our certification on the Privacy Shield list, see the US Department of Commerce's Privacy Shield self-certification list located at: https://www.privacyshield.gov/list.

For purposes of enforcing compliance with the Privacy Shield, we are subject to the investigatory and enforcement authority of the US Federal Trade Commission.

Free Chat 24/7 Live has certified adherence to and commits to apply the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland.

For more information about the Privacy Shield, see the US Department of Commerce's Privacy Shield website located at: https://www.privacyshield.gov .

To review our certification on the Privacy Shield list, see the US Department of Commerce's Privacy Shield self-certification list located at: https://www.privacyshield.gov/list.

Our online privacy policy located at https://www.freechat247live.com/privacy describes the categories of personal data we may receive in the United States, as well as the purposes for which we use that personal data. We will only process personal data in ways that are compatible with the purpose we collected it for, or for the purposes you later authorize. Before we use your personal data for a purpose that is materially different from the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt-out. We maintain reasonable procedures to help ensure that personal data we collect and use is reliable for its intended use, accurate, complete, and current.

We maintain reasonable and appropriate security measures to protect personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield.

Data Processed on Behalf of A Subscriber: In general, when processing personal data to provide our service, we do so only on behalf of our subscribers and in accordance with their instructions. If you wish to access any personal data we process on behalf of a Free Chat 24/7 Live subscriber processed in violation of

Privacy Shield, you should contact that subscriber with your request. We will then help them to fulfill that request

Subscriber Data Where we process personal data collected from our website or service for our own account, you may have the right to access that data and request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to your personal data, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.

You can direct any questions or complaints about the use or disclosure of your personal data to us at personaldata@chat247live.com. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of personal data within 45 days of receiving your complaint.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact the Data Protection Commission. You can register a complaint at www.dataprotection.ie.

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your complaint directly with us and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. To find out more about the Privacy Shield's binding arbitration scheme please see www.privacyshield.gov/article?id=My-Rights-under-Privacy-Shield .

If you have any questions regarding this Policy or if you need to request access to or update, change or remove personal data that we control, you can do so by contacting us at personaldata@freechat247live.com or by regular mail addressed to:

Free Chat 24/7 Live

Attn: Legal

6231 PGA Blvd

Suite 104-178

Palm Beach Gardens, FL 33418

United States

We may update this Cookie Policy from time to time. Please re-visit this Cookie Policy to stay informed about our use of cookies.

At Free Chat 24/7 Live, we respect the privacy rights and data protection rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information.

Registration and Contact Information. We collect information about you when you register to use our Services and otherwise provide contact information to us via email,or through our service. This information may include personal information such as names, email addresses, phone numbers, location and photos of your end user customers, potential customers and other users of and visitors to your websites and /or apps, which information may be input into our Service by you or collected by our Service using Free Chat 24/7 Live tags, scripts and other code, and information contained in communications using the chat, help center ticketing, knowledgebase, collaboration, scheduling, and customer feedback forum features of our Service.For website visitors we will store this data for 9 months at which time it will be deleted if that visitor has not become a lead. For marketing prospects, leads and customers we will store this data until those persons opt out or if they have not engaged with us for 24 months.

Payment Information. When you make a purchase of "Add-Ons, any credit card information you provide as part of your payment Information is collected and processed directly by our payment processor Stripe through their Stripe Checkout service. We never receive or store your credit card information. Stripe commits to complying with the Payment Card Industry Data Security Standard (PCI-DSS) and using industry standard security. Stripe may use your payment information in accordance with their own Privacy Policy here: https://stripe.com/us/checkout/legal.

Technical, Usage and Location Information. We automatically collect information on how you interact with our Service, such as the IP address from which you access our Service, date and time, information about your browser, operating system and computer or device, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We use cookies and similar technologies to collect some of this information. For more information, please see Free Chat 24/7 Live's Cookie Policy.

Third Party Software. We may collect information when you interact with content on third-party sites or platforms, such as social networking sites. This may include informationgathered from social networking sites or the fact that you viewed or interacted with our content there.

Other Information. We may collect other information from you that is not specifically listed here. We may use any such information in accordance with this Privacy Policy or as otherwise agreed to by you.

To Maintain and Optimize Our Service. We use this information to provide, maintain and improve our Service as well as analyze trends to optimize our Service.

To Provide Customer Service. This information is also used by us to process your inquiries and otherwise provider customer service.

To Provide Information Relevant To Your Subscription. This is information is used to send you newsletters, special offers, and announcements about new products and services.

To Provide Certain Subscriber ServicesWe may share your personal information with third-party service providers to permit such parties to provide services that help us serve you, which may include assisting us with marketing, or providing, maintaining and improving the features and functionality of our Service. The data shared can include name, job title, email address, message history, company information. All third parties are engaged under contract and obliged to meet appropriate security requirements and comply with all applicable legislation.We may share your personal information with our business partners who offer a service to you jointly with us.

To Comply With Legal Requirements. We may share your personal information when reasonably necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request, enforce our Terms of Service, including investigation of potential violations thereof, or protect against harm to our rights, property or safety, or that of our users or the public as required or permitted by law;

To Detect Fraud And Address Security Issues. We may share your personal information with third parties, including our service providers and government entities, to detect, prevent, or otherwise address fraud or security or technical issues;

When We Are Involved In A Corporate Business Transaction. We may share your personal information if we become involved in a merger, acquisition, or sale of some or all of our assets.

With Your Consent. We may share your personal information with a third party if we have your consent.

When The Information is Anonymous We may share information with third parties which does not identify you individually, but may include usage, viewing and technical information such as the features our subscribers their users and /or customers use, and performance metrics related to the use of our Service which we've collected. If we are required under applicable law to treat such information as personal information, then we will only disclose it as described above. Otherwise we may disclose such information for any reason.

Our Service may also contain links to third party websites. This Privacy Policy applies solely to information collected by us. We are not responsible for the privacy practices of such third party and are not responsible for the personal information you choose to publicly post on these websites.

Right to OptOut. We may provide you with the opportunity to "opt-out" of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of our Service to you.

Unsubscribe Preference. If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included on such communications. Please note, however, that you may be unable to opt-out of certain service-related communications.

Cookies.You can remove or block certain cookies using the settings in your browser but our Service may cease to function properly if you do so. For more information, please see Free Chat 24/7 Live's Cookie Policy.

Do Not Track. Your Web browser may have a "do not track" setting which, when enabled, causes your browser to send a do not track HTTP header file or "signal" to each site you visit. At present, our Service does not respond to this type of signal.

Personal Data You can access,update, delete, restrict or export your personal information at any time by emailing us at personaldata@Free Chat 24/7 Live.com. If you are unsatisfied with the response you have the right to lodge a complaint with us compliance@freechat247live.com.

We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort (for instance, requests concerning information residing on backup tapes), jeopardize the privacy of others, would be extremely impractical, or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Please note that if you cease using our Service or we terminate your access to our Service in accordance with our Terms of Service, you may no longer have the ability to access or update your information.

We may retain your information as necessary to support our Service, comply with our legal obligations or resolve disputes. Note that content you post may remain on our Service even if you cease using our Service or we terminate your access to our Service.

We may from time to time transfer your personal information to other countries outside the United States and make it accessible to our affiliates and third party service providers internationally. We will protect your personal information in accordance with this Privacy Policy wherever it is processed. Free Chat 24/7 Live has business entities in the United States and India.

Free Chat 24/7 Live has applied for and received self-certification to the EU-U.S. and Swiss-U.S. Privacy Shield. For more information, please see Free Chat 24/7 Live'sEU-U.S. and Swiss-U.S. Privacy Shield Policy.

If you have any inquiries about this Privacy Policy, please email our Data Protection Officer at compliance@freechat 24/7 Live.com.

This Free Chat 24/7 Live Security Policy describes the organizational and technical measures Free Chat 24/7 Live implements to prevent unauthorized access, use, alteration or disclosure of subscriber data.

Free Chat 24/7 Live will promptly notify you in writing upon verification of a security breach that affects your data. Notification will describe the breach and the status of Free Chat 24/7 Live's investigation.

SSL / TLS encryption. All data transmitted between your Free Chat 24/7 Live's Chat App and our server are protected with SSL and TLS encryption. SSL and TLS are the security technologies used to establish an encrypted link between a web server and a browser. This encrypted link ensures that all data passed between a web server and browser remains private. SSL and TLS are industry standards used by millions of websites to protect the privacy of online transactions.

Encryption test and rating. SSL Labs assesses the security strength of websites and online applications (domains). Our website and service scores an "A" rating on SSL Labs' tests.

Firewall. As another layer of security, your Free Chat 24/7 Live's Chat App employs a firewall which receives SSL and TLS encrypted data, filters that data according to preset security standards then sends the filtered data to our server

International data transfers. All service data is stored in the United States. However both personal and non-personal data may be transferred from sources within the EU including Switzerland to our servers in the United States. For more information to how this information is protected see our International Date Transfer Policy.

This Policy sets out the privacy principles we follow with respect to transfers of personal data from the European Economic Area ("EEA") and Switzerland to the United States, including personal data we receive from individuals residing in the EEA or Switzerland who visit our web and mobile sites or apps and who use our service.

Free Chat 24/7 Live has certified adherence to and commits to apply the EU-US Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use and retention of this data.

For more information about the Privacy Shield, see the US Department of Commerce's Privacy Shield website located at: https://www.privacyshield.gov .

Hosting. Our service is hosted in AWS facilities in the USA and protected by AWS security, as described at http://aws.amazon.com/security/sharing-the-security-responsibility and http://aws.amazon.com/security.

Additional security through use of VPC. All of our servers are within our own virtual private cloud (VPC) with network access control lists (ACL's) that prevent unauthorized requests getting to our network.

Data backup. We use AWS S3/Glacier for data backup and storage of service data.

Server audits. We audit server security through AWS, our hosting provider. Information about AWS security certifications and obtaining copies of security reports from AWS are available at http://aws.amazon.com/compliance/pci-data-privacy-protection-hipaa-soc-fedramp-faqs/

Separate accounts.Our service code is designed to ensure data privacy and to prevent one subscriber from accessing another subscriber's data. Through separate accounts with unique IDs and login credentials.

Password security. You have the ability to enhance your live chat account security by designating password, length, complexity, change frequency and the number of login attempts before "Captcha" verification is required.

2 factor login verification. You also have the ability to select 2 factor login verification to prevent login identity theft.

When We Are Involved In A Corporate Business Transaction. We may share your personal information if we become involved in a merger, acquisition, or sale of some or all of our assets.

Permissions. You can limit personnel access to customer data and other security sensitive features and information through permissions.

Credit card processing. All payment processing is done through Stripe, a third party payment processor. Payment data is collect by a Stripe form and sent directly to Stripe's servers. We do not receive or store any payment processing data on our server. For more information on Stripe's security practices, please see https://stripe.com/docs/security/stripe

Patient healthcare information. AWS servers are HIPAA compliant. Therefore you are able to accept this type information through our service.

Access logs. With respect to our service, we produce audit logs for all activity.

Privacy Policy. The privacy of your data is of the utmost importance toFree Chat 24/7 Live. We do not share, sell, or trade our subscriber information with third parties. See ourPrivacy Policy.

Confidentiality Agreements. Confidentiality Agreements.

Database access limitations Access to our database is granted only to a limited number of IT employees who need to work with subscriber data or our hosted server.

Account Management. You are responsible for managing your own user accounts and roles from within the Free Chat 24/7 Live service.

Password Security. You are responsible for protecting your own account and user credentials by using two-factor authentication and strong passwords for all those accessing your Free Chat 24/7 Live account.

Compliance.You are responsible for compliance with the Terms of Service and all applicable laws.

Notification of Security Issues123412.You are responsible for promptly notifying Free Chat 24/7 Live if your, or a user of yours, personal information has been compromised or if you suspect possible suspicious activities that could negatively impact security of the Free Chat 24/7 Live service or your account.

Testing Permission. You may not perform any security penetration tests or security assessment activities without the express advance written consent of Free Chat 24/7 Live.

Free Chat 24/7 Liveprocesses personal data and also engages certain sub-processors that may process personal data submitted to Free Chat 24/7 Live's service.

• Amazon Web Services, Inc. Hosting and storage (USA)
• Mailchimp, Inc, Bulk mail processing (USA)
• Jitsi Meet, Video conference provider (USA)
• Microsoft Azure, Translation services (USA)
• Stripe, Inc. Payment processor (USA

This list may be updated by Free Chat 24/7 Live from time to time