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History

Chat 24/7 Live has been responding to millions of chats annually since 2013 for over 2000 clients around the globe, ranging in size from startups and small businesses to enterprise level companies.

What we learned

Electing our 24/7 option, subscribers report overall personnel cost savings, on average, of over 90%, significant reductions in management supervision, substantial increases in lead generation and conversions, happier customers, and more return business.

Subscribers tell us they've experimented with bots, but their customers prefer a live person to answer their questions.

They also relate that that over 40% of their leads, conversons and support questions come after business hours. Given this fact, they feel our cost-effective service at $1 / hour for 24/7 live response coverage provides them with a substantial a competive advantage.

Going forward

Engagement through texting and social media has become the preferred method of communication for almost everyone today.

Given this reality, we've introduced "Conversation Hub in our "Free-Forever", real-time, team communication platform due for release in early 2020.

The "Hub" allows subscribers, their leads and customers to engage in real-time via live
chat, SMS messaging, Facebook messenger and email all from one location.

One login and common navigation provide access to the latest CRM, help center,
knowledgebase tools, marketing automation, reports, intra-company collaboration and much more.